Delivery & Returns

Free shipping on orders over DKK 595 (Denmark) and EUR 193 (Europe). 14-day right of withdrawal.

Delivery

Delivery within Denmark takes approximately 1–3 business days. We ship with GLS to a pickup point.

For orders shipped outside the EU, customs duties, import taxes and handling fees may apply according to the regulations of your country. These charges are the responsibility of the customer and are not included in the purchase price.

Your right of withdrawal

You have 14 days to withdraw from your purchase without giving any reason. The period runs from the day you receive the goods. If your order is delivered in several shipments, the period runs from the day you receive the last item.

To exercise your right of withdrawal, use our withdrawal form: Cancel your order. You do not need an account to use it, and you will receive a written confirmation by email as soon as we have registered your request.

You may also notify us by email at hello@flowerismstudio.com. It is not enough simply to refuse the parcel or return it without notice.

Returning the goods

Once you have notified us that you are withdrawing, you must return the goods within 14 days. You are responsible for the cost of return shipping.

Return address:

Flowerism Studio
Valkendorfsgade 15
1153 Copenhagen K
Denmark

Please include your order number so we can identify your return. We do not accept parcels sent cash on delivery.

Refunds

We will refund the amount you paid, including standard delivery costs, no later than 14 days after we receive your notice of withdrawal. We may withhold the refund until we have received the goods back, or until you have provided proof that you have returned them.

The refund is made using the same means of payment you used for the original purchase, unless we have expressly agreed otherwise.

Condition of returned goods

You are liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning — that is, beyond what you would be able to do in a physical shop. If the goods show signs of use beyond this, we may make a proportionate deduction from your refund, or in some cases refund nothing at all. Flowerism Studio assesses the condition of the goods in each case.

Faulty or incorrect goods

Your purchase is covered by a two-year right of complaint under the Danish Sale of Goods Act. If the goods are faulty, damaged or not what you ordered, contact us at hello@flowerismstudio.com within a reasonable time of discovering the problem. Two months is always considered reasonable. If the complaint is justified, we will cover reasonable return shipping costs.

The right of complaint does not cover damage caused by incorrect or unusual use of the product.

If we cannot agree

If you are not satisfied with our handling of your complaint, you can bring the matter before the Danish Competition and Consumer Authority's Centre for Complaint Resolution (Center for Klageløsning), Nævnenes Hus, Toldboden 2, 8800 Viborg, www.naevneneshus.dk.

If you live in another EU country, you can find the relevant national dispute resolution body through the European Commission's overview at consumer-redress.ec.europa.eu, or contact the European Consumer Centre Denmark.

Last updated 3 August 2026.